StarSlots Casino Terms and Conditions

Welcome to StarSlots Casino. These Terms and Conditions govern your use of our website at https://starslots.com and all services we provide. By registering an account and using our platform, you agree to be bound by the rules and policies set out in this document. We encourage you to read everything carefully before you begin playing. If you have any questions, please contact us at support@jumpmangaming.com.

1. About Us

At StarSlots, we operate under the brand owned by Jupiter Gaming. Our platform is operated by Jumpman Gaming Limited, a company registered in Alderney with registration number 1858. We are part of the Jumpman Gaming network, and we hold a licence issued by the UK Gambling Commission (account number 39175) for customers based in Great Britain, as well as a licence from the Alderney Gambling Control Commission for non-UK customers. Our alternative dispute resolution is provided by eCOGRA (UK customers) and AGCC (non-UK customers).

2. Eligibility and Registration

2.1 Who Can Play at StarSlots Casino

To use our services, you must meet the following requirements:

• You must be at least 18 years of age
• You must be located in a jurisdiction where online gambling is legally permitted
• You must not be a resident of any Non-Permitted Jurisdiction
• You must not be on any self-exclusion register, including GamStop
• You must register only one account on our platform

2.2 Restricted Territories

Here at StarSlots, we are unable to accept players from certain countries. These Non-Permitted Jurisdictions include, but are not limited to: the United States of America, Australia, France, Germany, Spain, Italy, Russia, Ukraine, and many others. A complete list is available on our website. We reserve the right to close accounts and void any winnings if we determine that a player has registered from a restricted territory. The use of a VPN to circumvent our geo-restrictions is strictly prohibited.

3. Your Account

3.1 Account Responsibility

At StarSlots Casino, we require you to provide accurate, complete, and up-to-date personal information at registration. You are solely responsible for maintaining the confidentiality of your login credentials. If you believe your account has been accessed without authorisation, please notify us immediately. We reserve the right to suspend or close accounts where inaccurate information has been provided.

3.2 Identity Verification

Our StarSlots platform operates under strict Know Your Customer (KYC) obligations. We may request identity documents at any time, including proof of identity, proof of address, and proof of payment method. Withdrawals will be processed within 24 hours once your documents have been verified. If documents are rejected, the funds will be returned to your account balance within 48 hours. Failure to provide satisfactory verification documents may result in account suspension.

4. Deposits and Withdrawals

4.1 Deposits

We accept deposits in GBP only. Our minimum deposit amount is £10. We support the following deposit methods:

• Visa Debit and Mastercard Debit
• Maestro
• Paysafecard
• Pay by Mobile (a £2.50 processing fee applies)
• PayPal, Neteller, and Skrill (up to 3 cards per account)

4.2 Withdrawals

We allow you to withdraw your full Real Money balance in a single transaction, and we impose no maximum withdrawal limit. Withdrawal methods available on our StarSlots Casino platform include registered debit cards, PayPal, Skrill, and Neteller. Please note that Pay by Mobile is not available for withdrawals. After verification is complete, we typically process withdrawals within 24 hours, with funds reaching your bank account within 1 to 5 working days. The maximum bonus conversion to real money is equal to your lifetime deposits, capped at £250 for funded accounts and £50 for non-funded accounts.

5. Bonuses and Promotions

5.1 Welcome Offer

At Star Slots, we offer new players an exciting Welcome Offer upon their first deposit of at least £10. Open the Loot Chest to receive a chance to win Amazon vouchers and up to 500 Free Spins on Big Bass Splash. No promotional code is required, and the offer carries no expiry date. A wagering requirement of 10x applies to any bonus winnings. The maximum bonus conversion to real money equals your lifetime deposits, up to £250.

5.2 Ongoing Promotions

Our Star Slots casino provides several ongoing promotional opportunities, including:

• Daily Wheel – one free spin per 24 hours for a chance to win Free Spins
• Monthly Cash Giveaway – for example, 10 x £300 prizes, with one entry earned per £10 wagered on a featured slot
• Promo games including the Loot Chest, Mega Reel, and Bonus/Mega Wheel
• Free Bingo room – available to players who have made a deposit within the previous 7 days

5.3 Bonus Terms

We reserve the right to amend, suspend, or withdraw any promotion at any time. Bonuses are non-transferable and may only be used on eligible games. Any attempt to abuse our bonus system, including multi-accounting or collusion, will result in immediate account closure and forfeiture of any associated funds.

6. Games and Software

Our StarSlots Casino library features a wide variety of games powered by leading providers, including Pragmatic Play, Play'n GO, NetEnt, Games Global (Microgaming), Blueprint Gaming, Eyecon, Big Time Gaming, and Red Tiger. We offer slots, progressive jackpot slots, bingo (90-ball), table games including blackjack and roulette, and live casino games with real dealers. Our star slots casino free spins offers are frequently attached to selected slots in our portfolio.

7. Responsible Gambling

We at StarSlots are committed to promoting responsible gambling across all aspects of our platform. We provide a range of tools to help you manage your play, including deposit limits, session limits, and self-exclusion options. If you feel that your gambling is becoming a problem, we encourage you to reach out to our safer gambling team at customercare@jumpmangaming.com. We also support access to third-party organisations such as GamCare, BeGambleAware, and GamStop.

8. Prohibited Activities

When using our services, you agree that you will not engage in any of the following:

• Using a VPN or proxy to disguise your location
• Registering more than one account
• Providing false or misleading information
• Attempting to manipulate game outcomes through software or collusion
• Conducting any activity that may constitute money laundering or fraud

9. Limitation of Liability

Our Star Slots platform is provided on an "as is" basis. We do not guarantee uninterrupted access to our website and accept no liability for losses arising from technical issues, connectivity problems, or scheduled maintenance. To the fullest extent permitted by law, our total liability to you in connection with any single claim shall not exceed the amount deposited by you in the 30 days preceding the claim.

10. Complaints and Disputes

At StarSlots Casino, we take all complaints seriously. If you wish to raise a complaint, please contact us at complaints@jumpmangaming.com. We aim to resolve all complaints within 8 weeks. If you are not satisfied with our resolution, UK customers may escalate the matter to eCOGRA as our approved Alternative Dispute Resolution provider. Non-UK customers may escalate to the AGCC.

11. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will notify you via email or a notice on our website. Your continued use of our Star Slots platform following any such changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom for GB customers, and the laws of Alderney for non-UK customers. By accepting these terms, you agree to submit to the exclusive jurisdiction of the relevant courts as determined by your location and applicable licence.